It is a day that thousands of people have been waiting for, it is the day of the launch of the new Disney + streaming service. Viewers have been waiting for the day that they could find all of their favourite Disney, Pixar, Marvel, Star Wars and National Geographic programs in one place. As well as find tons of original content that is only available through this service.
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It was expected to be a big launch day for the streaming service, with packages as low as $6.99 a month. However, there was an obvious problem that many people just did not see coming. That the server would crash, and many would be left having to wait even longer.
Many customers, who had pre-ordered this service months ago, took to Twitter to complain that they were unable to get into their account. One disgruntled customer tweeted, “Great experience still on hold with customer service for 20+ minutes … glad I prepaid for 3 years.” The tweet was full of heavy sarcasm.
"Unable to connect to @disneyplus". Solid start for my 3 year old at 7:30am.— Chris Hennessey (@chrishennessey) November 12, 2019
The popular online platform Business Insider even expressed their difficulty with connecting to the service. Business Insider did a test of the service first thing Tuesday morning, where they tried to watch the first episode of “The Mandalorian.” They experienced the episode freezing and the iPhone app they were using ultimately crashed.
Disney quickly released a statement regarding the crash stating that the consumer demand had exceeded their highest expectations. They also added that they were working hard to try and resolve the issues and restore services to everyone.
The service does appear to be working for some now, with momentary moments of crashing still happening, but the promise has been made that the service will be working fully to restore complete function.
Disney+ was released on Tuesday, November 12th and if you are a member of Verizon Wireless Unlimited, they are offering a year of the streaming service for free. The service holds many of the Disney magic titles that everyone has grown to love. Including a vault section, a 90’s nostalgia library as well as 16 Marvel Cinematic Universe Movies.