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  • The Grand Canyon Railway & Hotel offers Polar Express rides every year. 1 / 10

  • Angie and Lloyd Swartout's 18 year old son Ty is a huge fan of trains and The Polar Express is one of his favorite movies and books. 2 / 10

  • Ty is autistic and non-verbal and a sudden meltdown prevented the family from going on their planned Polar Express train ride. 3 / 10

  • The Grand Canyon Railway & Hotel wanted Ty to experience some of the trip's magic so the conductor personally visited his room. 4 / 10

  • He gave Ty his pocked watch. 5 / 10

  • He also returned later and gave him a bell from the North Pole and asked the family if they would like to reschedule a trip for Ty free of charge! 6 / 10

  • Ty was able to successfully board the train where the conductor read him The Polar Express, 7 / 10

  • Ty's parents were so impressed with the kindness shown to their family. 8 / 10

  • The Swartout family will never forget the kindness the entire staff of the The Grand Canyon Railway & Hotel showed their family, and Ty will never forget his magical trip on The Polar Express. 9 / 10

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