The Grand Canyon Railway & Hotel offers Polar Express rides every year.
1 / 10
Angie and Lloyd Swartout's 18 year old son Ty is a huge fan of trains and The Polar Express is one of his favorite movies and books.
2 / 10
Ty is autistic and non-verbal and a sudden meltdown prevented the family from going on their planned Polar Express train ride.
3 / 10
The Grand Canyon Railway & Hotel wanted Ty to experience some of the trip's magic so the conductor personally visited his room.
4 / 10
He gave Ty his pocked watch.
5 / 10
He also returned later and gave him a bell from the North Pole and asked the family if they would like to reschedule a trip for Ty free of charge!
6 / 10
Ty was able to successfully board the train where the conductor read him The Polar Express,
7 / 10
Ty's parents were so impressed with the kindness shown to their family.
8 / 10
The Swartout family will never forget the kindness the entire staff of the The Grand Canyon Railway & Hotel showed their family, and Ty will never forget his magical trip on The Polar Express.
9 / 10